Terms and Conditions
These terms govern your use of the MHOMES website and services, including reservation requests, confirmed bookings, resort stays, and related facilities. By booking with us or using this website, you agree to these terms.
Booking and Reservation Terms
- All bookings are subject to room availability and final confirmation by MHOMES Resort.
- A reservation is considered confirmed only after successful payment or approved guarantee, based on the selected rate plan.
- Room category, inclusions, and occupancy limits are shown at checkout and in your confirmation details.
- Special requests (such as early check-in, late check-out, bed type, view preference, or nearby rooms) are non-binding and depend on availability at arrival.
Cancellation, Modification, and No-Show
- Cancellation and amendment charges depend on the specific rate and offer selected during booking.
- If you do not check in on the scheduled arrival date without prior cancellation, no-show charges may apply as per your booking terms.
- Refunds, where applicable, are processed to the original mode of payment and may take standard banking time.
- For third-party reservations, cancellation and refund timelines are governed by the platform used to book.
Check-In, Check-Out, and Stay Requirements
- Guests must present a valid government-issued photo ID at check-in.
- Check-in and check-out times are communicated at booking and may vary by package or season.
- Additional guests, including children above the permitted threshold, may attract extra charges according to occupancy policy.
- Management may deny check-in or request departure in case of policy violations, unsafe conduct, or unlawful activity.
Payments, Deposits, and Billing
- Accepted payment methods include those displayed during checkout or at the front desk.
- An incidental deposit may be requested at check-in for extras such as dining, services, or damages.
- Any outstanding amount must be settled before check-out.
- In case of billing disputes, guests should notify the resort promptly to allow verification and resolution.
Guest Conduct and Property Use
- Guests are expected to maintain respectful behavior toward other guests, staff, and resort property.
- Any damage, loss, or excessive cleaning requirement caused by guests may be charged to the registered booking.
- Use of facilities such as pool, activity zones, and outdoor areas must follow posted safety instructions.
- Activities that disturb other guests, threaten safety, or violate applicable law are strictly prohibited.
Privacy and Data Use
We collect only the information required to process reservations, provide guest services, communicate booking updates, and comply with legal obligations. Personal information is handled with reasonable technical and organizational safeguards. We do not sell personal data. Details may be shared only with authorized service providers or authorities when required for operations, payment processing, security, or legal compliance.
Limitation of Liability
While we strive to provide a safe and seamless experience, MHOMES Resort is not liable for losses arising from events outside reasonable control, including natural disasters, network outages, transport disruptions, or government restrictions. Guests are responsible for personal belongings and are encouraged to use available secure storage where provided.
Policy Updates
MHOMES Resort may revise these terms from time to time. Updated terms become effective when posted on this page. Continued use of our website or services after updates signifies acceptance of the revised terms.
Contact for Clarifications
For any questions regarding these terms or your booking conditions, contact us before finalizing your reservation.